Returns Policy

We at Mode de Vie de Luxe want you to be happy with your purchase, and if for some reason you wish to return or exchange an item please do the following:

Returns & Exchanges

Mode de vie de Luxe Boutique will accept returns for exchange or store credit only, NO refunds will be issued. Store credit do not expire and can be used at any time. 

Please follow the instructions listed on this page before sending items back for exchanges or store credit.

 

Exchange Policy:

Items must be returned within 15 days of the shipment delivery date to be valid for an exchange or store credit

 

Merchandise must be unworn, unsoiled or laundered, with all original ticketing, tags and protective shields attached.

Face masks, jewellery, and intimates cannot be exchanged due to health reasons.

 

Exchanges will be made depending on availability.

Mode de vie de Luxe Boutique offers free returns for our customers .

 

Sale items / Final Sale

Only regular priced items may be Exchanged.

Unfortunately, we cannot exchange sale items.

 

Exchanges (if applicable)

To request an authorization, Send us a email to support@modedeviedeluxe.com .

Once your request has been approved you will receive an authorization e-mail.

We only replace items if they are defective or damaged. If you need to exchange it for the same item, Merchandise must be unworn, unwashed, with all original ticketing and tags attached.

Protective shields must be intact, do not remove when trying on.

Item(s) must be kept in a smoke free environment and protected against pet odours, hair or dander.

Once we receive your package, we reserve the right to inspect and refuse the item(s). If the item(s) have been worn and are not in the same condition in which it was shipped to you we will send the item(s) back and the return shipping fee will be charged to you.

 

Trying On:

Because swimwear is an intimate apparel, please ensure that you wear undergarments while trying on.

Swimsuits must have protective shields intact and they must not be removed while trying on.

This rule is strictly enforced to comply with federal health regulations and for the protection of our clients.

 

Defective Items:

Please note that after tags are removed, we are not responsible for damages. All items undergo quality control and are checked for any defects before they are dispatched to customers. We hold high quality standards because we want you to have the best customer experience possible.

In the unlikely event that you receive an item that is not in perfect condition, please contact us within 24 hrs. We will replace the item for the same product in the same size, subject to availability. You will receive a full refund if the item cannot be repaired or replaced. However, if the item is replaceable, refund requests will not be granted.

To be eligible for an Exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, please forward the receipt to support@modedeviedeluxe.com .

Please do not send your purchase back to the manufacturer.

 

Refunds (if applicable)

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval of your Exchange.

If you are approved, then your refund will be processed via PayPal to the same email address/account that was used to pay for your item(s).

If you have any concerns please email support@modedeviedeluxe.com and we will assist.

 

Shipping

To return your product, you should mail your product to:

Mode de vie de Luxe

PO Box 628

North Melbourne  Victoria  3051

Australia

 

As we ship globally, and our suppliers are around the world, delivery times will vary depending on where you live.

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